"severe issues with my stay Gallery Bethesda 2 for the dates of August 7-9. After driving 14 hours from Wisconsin to drop my daughter off at Howard University, my family and I arrived exhausted and looking forward to relaxing. Instead, we have encountered a series of unacceptable problems. First, the garage key was missing from my check-in envelope. While customer service offered a reimbursement for alternative parking, I should not have to pay out-of-pocket for an amenity I already covered....