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"Lovely hotel, very helpful staff. We booked a disabled room for my husband and it had a wet room, which was lethal!. Once wet there was no way of getting the water off the floor and no- one could use the bathroom until housekeeping had been in to sort it. We used the towels available but it wasn’t enough. The toilet smelt when we arrived and I wonder if the disabled rooms are used less often than other rooms. We reported the toilet and it was dealt with swiftly but still smelt . The hotel was perfect for parking close to the airport but very expensive."

"Always helpful staff, but watch out for the parking company who take forever to cancel their over active parking fines! Especially when booked into the hotel and provided evidence. It took them nearly a month to cancel their fine and because of this my car hire company charged me £50 admin fee for the parking fine!"

"Great breakfast huge selection "

"Rooms were spacious, comfy & spotless. All the staff from receptionist to restaurant & bar staff were friendly & welcoming, Food was delicious & plentiful."

"No frills hotel, does exactly what it says on the tin. Staff are very helpful and pleasant."

"Clean and tidy room. Bar was a bit loud and busy."

"Good choice if you need to go to Southend. Location is great. Friendly and professional staff. Small but nice bar. Recommended "

"Everything is great "

"A lovely place to stay and very attentive and interested staff. The room was very spacious and comfortable although we found it quite hot and stuffy, particularly at night. The breakfasts were lovely and service was quick. The spa wasn’t as relaxing as hoped as you had to go back down a corridor if you wanted to visit the steam room, water fountain or sauna but still lovely to do. "