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"We had a truly outstanding experience at this hotel. The staff were so helpful, friendly and attentive to every detail, even to the extent of delivering to us at the airport a phone charging cable we’d accidentally left behind in our room after checking out! It was probably one of the best customer experiences we have ever come across anywhere in the world and far better than the vast majority of five star hotels we have stayed in elsewhere (and we’ve stayed in dozens all over the world)....

"Suited my purposes and very helpful friendly staff. Translate app a must have."

"The Breakfast is great, and the location is convenient "

"Cloud 9 hotel is a newly built hotel in the heart of luoyang nanda street which is the largest night market in the city. The place is cozy blend with modern and historical architecture which makes this place very enjoyable to stay with. The lady at the front desk Amy speaks English which is a great plus as Luoyang is a smaller city in comparison. The rooms, washroom, amenities are all great and clean. Everything included from towels to slippers even toothbrush. Really nothing to...

"Great hotel. Great location. New, clean with quite spacious rooms. One thing I did not like: someone smoked in neighbour room and smoke smell came through the ventilation to my room. Because I am not a smoker it was unpleasant. Otherwise, all good."

"Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year."

"Service and staff are great! we didn't like the dining. there are limited choices and the food taste marginal."