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"We stayed for 2 nights and loved this hotel. The rooms were great and had the best Ocean view. Taking a ferry from the check in building to the hotel was an interesting experience. The hotel is huge with lots of dining options. We tried the dinner buffet one night, the service and food choice was really good. The next night we tried the ala la carte menu at a different restaurant. Both the times we found the food a bit bland but that’s probably because we are used to having spicier food on a daily basis. We took a day ferry from the hotel and all the arrangements were done very well from booking to car transfer to the boat, etc. The service by everyone was excellent! Will definitely return to this resort if I visit Ha Long again."

"Very fancy hotel! Super clean and the view is amazing. The only thing I’d say is it’s very out of the way, and there is no food options around either. The restaurants in the hotel has a weird vibe, no one is ever there, pretty empty.. it’s hard to order a grab or order food delivery because grab doesn’t allow their driver to enter this area.. you’d need to take the taxi out. "

"Really nice hotel , two nice pools, the staff is really welcoming, nice and helpful. A specific mention to Mr Benjamin at the front desk who is really kind and helpful for finding specific locations. Thanks also to Mrs Lin at the front desk too. The view from the room at the 18th floor is amazing "

"Amazing cruise - safe, clean, luxury and felt very spoilt and looked after. Food was delicious and plentiful. The staff went out of their way to look after us. What a treat to experience the bay this way. "

"The hotel is very elegant and very clean. Staff is very friendly and helpful. "

"The staff and service at this hotel are second to none. Their attention to detail and their ability to secure the best deals for tours and transport are highlights"

"GREAT ambience for older wooden interior. WOW factor on the Jacuzzi tub in the bathroom. "

"Great food, drinks, service and affordability. Expertly handled tour. Punctual travel schedules. A soul satisfying experience ! "

"We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance. "