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"Staff was great and helpful! "

"The spa was closed and the outdoor tub in our suite did not look clean. Also, the pool was closed. We were not told this when we booked and I specifically asked around 1pm when I tried to check in early and was told to ask again at check in (at 3pm when it was too late to cancel. This was hidden as the spa had been closed for several weeks with no foreseeable reopen date. Very disappointing. Everything else was good. "

"Great staff, easy check-in, comfy spacious room (with harbour view), pretty good westarn breakfast. Good value."

"The room was comfortable . The breakfast was very Japanese. Everyone was so friendly and helpful "

"This place caught us by surprise. Located in a very rural area. Transpiration and dining was very limited, so we cut short our stay. The staff was average at best. I would not recommend this place"

"Very quiet. Units are on the small size but it is everything you need. Best for 1-2 people with minimal luggage. Every unit/ room had a small set of stairs. "

"It was a great place to spend the night. It was close to restaurants and a temple. The breakfast was excellent."

"The environment and service is good, but if the check in time can be earlier, that would be perfect. "

"The staff is amazing!!! They are so friendly and helpful. I love visiting Iwakuni and this hotel makes it very nice. Thank you!!! "