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"Great hotel, good location and staff had excellent customer care skills. Room was very clean and comfortable."

"clean and comfortable rooms. very friendly staff/well-designed food and good taste. Excellent location. I recommend it "

"I enjoyed a 5 night break at Sands. A little apprehensive due to several negative reviews however my experience was very positive. The rooms are a good size and have everything you need including full fridge freezer and dishwasher. The entire complex is very clean and is thoughtfully laid out. I enjoyed the lane swimming and the surrounding area is perfect for running. I also used the gym several times. Shops and restaurants are within a 5-10 minute walk. A shout out to all the staff, you are amazing. Would I return - definitely "

"The property is very well located, with ocean view at the left and beach view at the right. The design and furniture are very nice and the solarium in the last floor superb. Only 15 minutes driving to Cactus garden at north and 25 minutes driving to Fire mountains National Park at south, very popular attraction in the island. We rented a car one block apart of the apartment, with free parking included bellow the street level. There are pubs nearby and at 10 minutes walking distance to el Charco de San Ginés, kind of a lake that communicates with the sea, a beautiful area with several restaurants. The people that manage the property is impeccable, and we did not even need to meet in person. The entrance to the building and the apartment is key free, with same code for all. Amazing experience! "

"Great place to stay for a long weekend."

"A beautiful hotel with 4 pools and loads of sunbeds that are cleaned everyday. All the staff are very good as well as the cleaners. Everyone was kind, polite and helpful. Breakfast was very good and a feast of food for everyone's tastes. Wonderful stay I would not hesitate to book again."

"Really decent little hotel , highly recommend.. paid £55 for a Friday night and it's in a perfect position. We own 2 apartments in Puerto del Carmen and could not get into ours until Saturday but would deffo stay again as a night out in arrecife is brilliant. Lovely clean kitchen for a cuppa in the morning , plus free storage lockers if you need to leave your bags there for a bit . Yes it's a small room but who cares ."

"The room was always lovely and clean The Royal Level food was amazing and always so much choice The staff were always helpful and welcoming "

"It is very clean, the staff are super helpful and you can walk to everything you need. They don't do room service but you can get food like pizza across the street late. I could have done with a couple more pillows but it's fine. The balconies all look over the sea and the air-conditioning worked well. The bed was very comfortable and the sheets were lovely and soft. Blackout blinds great. Didn't eat there. "