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"Staff was very accomodating! There was an English speaking staff member that sat down with us and explained everything we needed to know from how to wear the Yukata to using the 7 public onsens. The room itself was quite spacious and very tidy. We tried both of the private onsens on the premise, they were both clean and very relaxing to sit in! Check-in and check-out was easy, there were plenty of amenities on the premise, and they allowed early baggage drop off. Can't recommend enough :)"

"Everything we needed, delicious food, very relaxing onsen and convenient passes to onsens in town. We had a delightful time. "

"The room, the staff, the private onsen, and the Kaiseki dinner were all amazing. The staff welcomed us in from the cold, took care of our bags, set us up with our own boots for the snow, and taught us how to tie up our yukata’s within minutes of arriving. It was an immersive experience that felt like a home away from home, and will forever be our favourite experience in Japan."

"Outstanding! Great facilities and beautiful rooms"

"Everything was done for a perfect stay, from the delicious food, the comfortable rooms, to the ideal location and delicate attentions. But most of all, the personnel who went above and beyond to make sure our stay was exceptional."

"The room has big space, nice view from both sides. Good hotel Onsen. "

"The staff and amenities were top notch. We had a wonderful Kaiseki meal that will be a fond family memory for years to come. Thank you for such a memorable experience! "

"Great room with a nice view. Staff were really friendly and helpful - food was amazing also would definitely recommend! "

"A reasonably priced ryokan in Kinosaki Onsen, which is tattoo tolerant. Very good breakfasts and dinner in traditional ryokan style. Very accommodating staff. Nice additions to their onsen area are sauna and outdoor cold plunge, not often found in Onsen. A bit of a hike from town but convenient free shuttle service. "