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"Room was excellent. Staff were very friendly and helpful!"

"Check in was perfect Alex was great, she showed us were our room was and booked a taxi for us. Room was perfectly spotless and great view of the gardens. Also had food in the restaurant again was outstanding. The faciluties are fantastic. We will be back to stay would definiyely book for a spa weekend. "

"the reception staff were welcoming and informative, We had a clean, spacious bedroom with all the facilities of coffee, tea, TV etc. The breakfast selection was good, although they had run out of bacon half an hour before breakfast was over.. The hotel is located near a bus stop into Lichfield city so it was very handy for us."

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"The room was clean and the bed comfortable. The shower was also excellent. The meal was amazingly priced for 3 courses and the chief made the pudding from scratch. I would absolutely go back again and even if we disnt stay the night i could eat the chiefs food all day long every day"

"Yes so clean and amazing service "

"I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement."

"Everything is great staff /room is clean/breakfast food is good/ parking is great too !Thanks all staff great service xx"

"Nice vibe over festive period, staff friendly and helpful, room was good standard"