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"Great costumer service and everything was clean, our favorite part was all the kids activities and fun! "

"We loved our stay at the resort. It is so beautiful and the staff is outstanding. Santos was our favorite server. We met so many wonderful people and it was easy to get picked up for shuttle servicefor excursions. The only disappointment was the beach it was not the clear blue ocean like many of the resorts in the hotel zone."

"This resort offers a quiet vacation environment. The pool area includes a shallow section suitable for sitting in the water, and there are many pool loungers on the pool ledge. However, it may be challenging to find a pool chair after 10am. The spa is well-maintained, and the staff are both friendly and knowledgeable. Specific staff members, including Alfredo, Gricelda, and Lupe, provided attentive service. Although the staff are very helpful, the smaller size of the resort means that food options are limited. Those with simple eating preferences might find themselves eating the same meals daily. Despite this, the restaurant staff are wonderful and the food quality is good. The buffet provides a variety of options, and the sports bar stands out for its excellent service. The bar features multiple screens showing NHL and NBA playoffs, and the food is delicious. Alfredo, our butler and concierge, greatly enhanced our stay. His meticulous attention to detail and dedication to ensuring all our needs were met was exceptional. "

"T"

"Awesome "

"The property, staff and our stay was so wonderful. We had an ocean front room and it was lovely. Each meal we had from the breakfast buffet each morning to lunches to dinners that sometimes required a reservation were so fantastic we really couldn't decide which was our favorite! The coffee shop also had snacks, desserts, ice cream and a hot selection daily. The staff works very hard to make sure you are happy and accommodated, so we rated everything about our visit as excellent! Can't wait to stay again. ( special kudos to a few who really stood out for us-- Alex poolside, Rodrigo & Fernando at La Jolla Mexican restaurant and Alfredo at the Steakhouse). "

"Everything was great Andrea was great and all the staff and food was great "

"The best resort in Tulum Kids friendly and affordable"

"The place is great and all the staff are very friendly and professional, I am not a fan of staying at resorts and RIU changed my whole mindset. I will for sure be back often, the best experience ever!"