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"I stayed here in Nov 2024 and Jun 2025. This property is so beautiful. There is long term construction right next to the property so there is noise during the day. Everything was perfect to have a relaxing time. "

"Really impressed by the breakfast, dinner and onsen quality. The onsen water is crystal clear and gives very light pleasant smell. Beautiful and chill foliage surrounded the outdoor resting area. It is a little bit dusty in the room but spacious and comfortable. Lovely staff too."

"The resort offers an outstanding onsen experience! The on-site dining was also excellent. Staying here was a highlight of our trip to Japan."

"The rooms are very spacious and has all the amenities needed. The private onsen is amazing. We booked half board and was very thankful that they were willing to accommodate our vegetarian diet. The food was delicious and beautifully presented. "

"Hotel is fine ( very good for 2 stars ). They have private Onsens, which is great. Resturant staff were amazing in catering a vegetarian meal(s) for my wife. "

"Everything was great. Excellent service but was surprised when I booked that dinner was not included as with most other ryokans."

"I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again. "

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "

"Amazing service all around. We were greeted straight away, shown to our room and the available facilities. The ryoken was very peaceful and clean. Dinner was 10/10 and we had lovely onsens to enjoy."