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"Very clean, excellent service "

"Had had a great stay in this beautiful hotel. One of our group members had left behind his bag in a remote restaurant prior to his arrival and with the great assistance of the hotel staff, we managed eventually to confirm that the bag had been sent to a police station. The staff, who didn’t speak good English , had been very patient in understanding my Japanese of limited proficiency , and had the matter sorted out to our great satisfaction."

"Very difficult to get a taxi. No visa or ATM on the premise"

"サービス悪いです"

"This hotel is about 4-5 mins walk to train station. Hotel is old, our room is small but clean. Breakfast is good."

"it was good stay. I could relax. the hot springs and souna were great. Loved it. "

"We've spent Christmas holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation. "

"Great place to stay if you have a car. Very comfortable rooms. The onsen facilty is great. "

"Good location for onset. Bathroom smellish and bed linen spotted. All the rest was in order. Staff very helpful. There is no shuttle service to downtown Aizu Wakamatsu."