In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi
Parking and transportation
Free secured, covered self parking on site
Things to do
TV in common areas
Conveniences
Limited-hour front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Accessibility
No elevator
More
Communal living room
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Down comforter
Bathroom
Free toiletries
Shower
Towels provided
More
Portable fan
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Hotel Santa María Hotel
Hotel Santa María Zacatlán
Hotel Santa María Hotel Zacatlán
Frequently asked questions
Is Hotel Santa María pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Santa María?
Self parking is free at this property.
What time is check-in at Hotel Santa María?
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.
What time is check-out at Hotel Santa María?
Check-out is at noon.
Where is Hotel Santa María located?
Situated in Zacatlán, this hotel is within a 15-minute walk of Floral Clock, Canyon Viewpoint, and The Murals of Zacatlan. Zacatlan General Hospital and Quetzalapan Falls are also within 6 mi (10 km).
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Hotel Santa María Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 4 out of 17 reviews
10 - Excellent
4
Rating 8 - Good. 8 out of 17 reviews
8 - Good
8
Rating 6 - Okay. 2 out of 17 reviews
6 - Okay
2
Rating 4 - Poor. 2 out of 17 reviews
4 - Poor
2
Rating 2 - Terrible. 1 out of 17 reviews
2 - Terrible
1
7.2/10
Cleanliness
7.6/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10
Las camas muy duras, no pudimos descansar
Paulina Rachel
Stayed 1 night in Nov 2024
10/10
Muy buena la estancia y la instalaciones , solo que el wifi es muy pobre y falla mucho
Norberto caballero
Stayed 1 night in Apr 2024
2/10
Muy mal servicio
Edgar Julian
Stayed 1 night in Apr 2024
8/10
Hace falta mayor atención en la limpieza y la actitud del recepcionista
Brandon
Stayed 2 nights in Mar 2024
10/10
El hotel es cómodo, limpio,
Ariana
Stayed 2 nights in Dec 2023
10/10
La ubicación
Luis
Stayed 1 night in Dec 2023
8/10
Le hace falta mas servicios.
Norma Luz
Stayed 3 nights in Oct 2023
8/10
El servicio bien
Betzabe
Stayed 3 nights in Aug 2023
8/10
Francisco Javier
Stayed 1 night in Jul 2023
4/10
Sin comentarios
Paul
Stayed 1 night in Jun 2023
8/10
Excelente ubicacion, comoda y agradable personal; lo que no me gusto es que la habitacion me la entregaron con basura tanto en el cesto como cajones, regadera sin agua caliente, hasta que le indique al personal, triste porque ya habia desperdiciado mucha agua, esperando que saliera caliente
Miguel Angel Torres
8/10
Buena atención del personal. Las habitaciones cuentan con lo básico, buena opciónpara pasar la noche considerando el precio
Karina
Stayed 1 night in Nov 2022
10/10
Me gustó, el trato del personal muy bueno, las instalaciones también. Lo recomiendo para familias.
Carlos
Stayed 1 night in Sep 2022
8/10
Buena atención
Luis Arturo
Stayed 1 night in Sep 2022
4/10
La regadera no servía bien, no tenía una adecuada caída de agua.
Se escuchaba mucho ruido del personal del hotel con eso no permitían dormir.
Araceli
Stayed 1 night in Sep 2022
8/10
En terminos generales esta ok, solo que no tuve agua caliente.