"We arrived at the hotel and everything looked fine at first—until we entered our room. Instead of proper beds, we found a broken air mattress and a small bent metal folding bed.
The air conditioning wasn’t working either. The owner insisted that this room was an “upgrade.”
After we complained, he moved us to another room, but that one didn’t even have a private bathroom or shower, which was not what we had booked.
The owner’s attitude was disappointing. Instead of trying to solve the problem,...
"We arrived at the hotel and everything looked fine at first—until we entered our room. Instead of proper beds, we found a broken air mattress and a small bent metal folding bed.
The air conditioning wasn’t working either. The owner insisted that this room was an “upgrade.”
After we complained, he moved us to another room, but that one didn’t even have a private bathroom or shower, which was not what we had booked.
The owner’s attitude was disappointing. Instead of trying to solve the problem,...
Laura