In Balino, a hotel must provide a certain amount of top-notch amenities to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer thoughtful touches such as a welcome gift.