In Bujili, a hotel needs to provide a certain number of upscale conveniences to be designated 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches such as welcome gifts.