In Caicara, a hotel is required to offer a certain level of upscale features to earn a 5-star rating. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may even offer special touches such as a welcome gift.