"We were supposed to receive two complimentary beverages as part of our stay. However, the staff never provided them. Whenever I tried to ask about the complimentary drinks, they avoided the question and changed the subject. This was disappointing, especially since the beverages were clearly included in our stay."
"We could not use the pickleball court as it was under maintenance, which I can understand. But if it is not going to be available then it needs tobe communicated before we book the property, as we do pay for such amenities as well"
"Overall, we had a good stay at The Zuri White Sands, Goa Resort & Casino. The property is beautiful, the staff members were consistently friendly, attentive, and provided excellent service throughout our stay.
The breakfast offered a good variety and was enjoyable. We also had dinner at the coffee shop café, which was very good. We tried the Japanese restaurant as well. While the ambiance was elegant and the service was excellent, we felt the food did not meet our expectations given the...
"Our stay was a true luxury. The room was spotless. The restaurant fantastic. Deepak, Shubam and Shruti took great care to accommodate all our wishes, including switching rooms for a better view of the beautiful mountains"
"Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website
The rooms were not clean or maintained
The property upkeep is not as per 5 star standard
The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store)
Hot water was not working in the room
The...
"I stayed at the Azaya Beach Resort and originally booked a 7-night stay. However, due to the extremely poor condition of the hotel and multiple safety concerns, I checked out the following day and booked another hotel instead.
Upon check-in, the shower in my room was not working. I informed the staff and asked them to fix it while I went out for dinner. When I returned, nothing had been repaired, and worse, my room had been left unlocked with three laptops, my passport, and other valuables...
"The main building was beautiful with high arched ceilings. It was beautifully decorated and fresh flowers daily. The water features were lovely, with some large fish in some. The restaurant we used was the large one down stairs. We used the smaller room off the main as it was air-conditioned and less busy.
Our room was on the 3rd floor of one of the annexes, and was wonderful, - beautifully appointed, with a balcony overlooking the excellent pool. The staff were very friendly and gave...
"The hotel was very nice but before we arrived the booking we made nearly 12 months previously was communicated that they wished to move us to a sister hotel. Following communication before we went on this matter it was then confirmed our original booking would stand. However when we arrived for the first two and a half days of the 7 night stay we were constantly battling with the hotel as they only had us staying for 2 nights and again wanted to move us to this sister hotel. It was very...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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