In Civray, a hotel needs to offer a specific level of upscale features to earn a 5-star rating. These can include gourmet restaurants, on-site gyms, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer thoughtful touches like a welcome gift.