Exemplary guest service is the foundation of every 5-star hotel in English Bay. From the minute you step through the door, staff ensure your every need is met, whether arranging valet parking or providing in-room beauty treatments. Plus, hotels must offer upscale conveniences to meet the standard for a 5-star rating. These can include luxury baths, spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.