Outstanding guest service is integral to every 5-star hotel in Genhe. From the minute you step through the door, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. Also, hotels must offer top-rate conveniences to be entitled to a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.