Flawless guest service characterizes every 5-star hotel in Gilbert. From the moment you enter the lobby, staff cater to your every whim, whether recommending activities and tours or providing a nightly turn-down service. In addition, hotels have to offer top-rate amenities to meet the standard for a 5-star rating. These can include luxury toiletries, spa facilities, pools, fine dining restaurants and knowledgeable concierge.