In Grahn, a hotel is required to offer a certain amount of upscale features to be rated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their outstanding service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches like welcome gifts.