Outstanding guest service is the defining feature of every 5-star hotel in Grande Caille. From the minute you step through the door, staff cater to your every need, whether arranging customized tours or providing in-room massages. What's more, hotels must feature top-rate amenities to be considered for a 5-star rating. These can include luxury bathrooms, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.