In Halls Crossing, a hotel needs to provide a specific number of upscale conveniences to earn 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You'll enjoy things like concierge services, in-room massages and nightly turn-down services. Some may also offer extra touches such as welcome gifts.