In Harris, a hotel needs to provide a certain amount of upscale conveniences to be rated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches such as welcome gifts.