Impeccable guest service is at the heart of every 5-star hotel in Higa Onsen. From the minute you step through the door, staff cater to your every need, whether arranging customized tours or providing in-room massages. In addition, hotels have to feature top-rate conveniences to be eligible for a 5-star rating. These can include luxury bathrooms, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.