Flawless guest service is the defining feature of every 5-star hotel in Highland Square. From the minute you arrive, staff cater to your every whim, whether recommending activities and tours or providing in-room massages. Also, hotels have to offer top-rate amenities to obtain a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.