In Holliday, a hotel is required to offer a specific level of upscale amenities to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer thoughtful touches such as a welcome gift.