In Kahama, a hotel needs to provide a specific number of high-end conveniences to earn 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer extra touches like a welcome gift.