In Kakhonak, a hotel needs to offer a specific amount of upscale features to be rated 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer special touches such as welcome gifts.