Impeccable guest service is the defining feature of every 5-star hotel in Kalyny. From the moment you enter the lobby, staff ensure your every need is met, whether recommending activities or providing a nightly turn-down service. Also, hotels have to offer upscale conveniences to be considered for a 5-star rating. These can include luxury bath products, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.