Exceptional guest service is the defining feature of every 5-star hotel in Kampung Pinang Merah. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room beauty treatments. Plus, hotels have to feature top-rate conveniences to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.