In Klenovo, a hotel must offer a specific level of upscale amenities to be rated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches like a welcome gift.