Flawless guest service is at the heart of every 5-star hotel in Kotanuka. From the second you arrive, staff are at your beck and call, whether recommending activities and tours or providing in-room massage treatments. Also, hotels have to offer top-rate conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.