In Kotlas, a hotel must offer a specific level of high-end amenities to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their extraordinary service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer thoughtful touches like welcome gifts.