Flawless guest service is the hallmark of every 5-star hotel in Lalm. From the minute you arrive, staff attend to your every whim, whether arranging customized tours or providing a turn-down service. In addition, hotels have to offer top-rate amenities to be entitled to a 5-star rating. These can include deluxe baths, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.