Flawless guest service is the defining feature of every 5-star hotel in Lamag. From the instant you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massages. In addition, hotels have to feature upscale amenities to qualify for a 5-star rating. These can include luxury bath products, saunas or spas, swimming pools, gastronomic restaurants and knowledgeable concierge.