Exemplary guest service is the foundation of every 5-star hotel in Malibu. From the moment you enter the lobby, staff cater to your every whim, whether recommending activities or providing in-room beauty treatments. Also, hotels must feature top-rate amenities to obtain a 5-star rating. These can include deluxe baths, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.