In Mendi, a hotel is required to offer a specific number of high-end amenities to earn 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer special touches like a welcome gift.