In Neman, a hotel needs to offer a certain number of upscale conveniences to earn 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches like a welcome gift.