Faultless guest service is the foundation of every 5-star hotel in Nova Lacerda. From the minute you step through the door, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massage treatments. Plus, hotels must feature upscale amenities to obtain a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.