Impeccable guest service characterizes every 5-star hotel in Ona. From the instant you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. On top of that, hotels have to feature top-rate conveniences to obtain a 5-star rating. These can include luxury bathrobes, spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.