In Parkin, a hotel needs to provide a certain number of top-notch amenities to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches such as a welcome gift.