Outstanding guest service is the foundation of every 5-star hotel in Puerto Gaitán. From the second you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massages. On top of that, hotels must offer upscale conveniences to be considered for a 5-star rating. These can include luxury baths, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.