In Putu, a hotel must offer a specific amount of upscale features to be rated 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer additional touches such as welcome gifts.