Flawless guest service is the defining feature of every 5-star hotel in Rociada. From the minute you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels have to feature upscale amenities to qualify for a 5-star rating. These can include luxury bathrobes, spa facilities, pools, gastronomic restaurants and knowledgeable concierge.