Impeccable guest service is integral to every 5-star hotel in Santa Monica. From the moment you arrive, staff are at your beck and call, whether recommending activities or providing a nightly turn-down service. In addition, hotels have to feature top-rate conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, saunas or spas, pools, gastronomic restaurants and knowledgeable concierge.