Exemplary guest service is integral to every 5-star hotel in Serra Do Ramalho. From the second you arrive, staff ensure your every need is met, whether arranging valet parking or providing in-room massage treatments. Plus, hotels have to feature superior conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.