Exceptional guest service is the defining feature of every 5-star hotel in Shire. From the moment you enter the lobby, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massage treatments. On top of that, hotels must feature top-rate amenities to obtain a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.