In Suffolk, a hotel must offer a certain amount of upscale amenities to earn 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer additional touches like welcome gifts.